Return Goods Policy

Requirements and Qualifications

• To obtain authorization to return tools, the Return Goods Authorization (RGA) web form must be submitted:
  
  • https://sales.emuge.com/documents-forms/rga-form
  • the Excel form is no longer accepted
• All information required on the form must be filled out in order to receive an RGA
• The RGA is valid for 60 days.  A new request must be submitted if goods have not been returned within 60 days.
• Items sent back to Emuge Corporation without appropriate authorization will be returned to the customer
• Any RGA request received after 90 days of the invoice date will be considered an annual stock return (Please see:  Stock Returns section below)
• Items must be in new condition and in an undamaged, sealed original container
• Items must be accompanied by the RGA that was issued
• Freight must be prepaid
• Special orders, modified items, tapping fluid, used and obsolete items cannot be returned
• Certified gages may be returned.  Certifications associated with gages are not refundable.

Stock Returns

• A maximum of two annual stock returns per year is allowed
• A restock fee of 15% will be charged, unless a purchase order of equal value to the credit being issued is placed
• A total for both stock returns combined may not exceed 10% of one’s annual sales per calendar year
• All annual stock returns will need to be approved by the National Sales Manager
• Tools 2 years old and beyond are non-returnable

Customer Tool Return Procedure

RGA Form Submission

Customer fills out web form with required fields and submits:

• https://sales.emuge.com/documents-forms/rga-form
• An email response is automatically generated acknowledging information receipt
• RGA processing can take up to seven business days
• Customer will receive an email confirmation with data as submitted on form.
• If form has incorrect information, RGA approval will be delayed.  Customer representative will be notified by email that a correction is required.
• Offsetting purchase orders to reduce restock fee must be provided with return request (returns@emuge.com)

RGA Form Approval

• The RGA Approval is emailed to requestor, with RGA number

Tool Return to Emuge

• Tools must be returned in new condition in original packaging
• Tools must be securely packed in box
• Box should be addressed to:

Emuge Tool Return Dept

1800 Century Drive

West Boylston, MA  01583

• The package must contain a packing list.  The RGA form or the RGA number must be included in the package.  The RGA form may be used as the packing list.
• On the packing list, please provide the number of packages and tracking number(s) (mandatory for stock returns).
• Tools returned that have not been approved for return or not returned according to policy will not be credited.
• Credit will be issued upon receipt of approved tools